Tuesday, October 21, 2008

Lying Emails

As if email weren't already tricky enough, now a researcher at Lehigh University has demonstrated that "people using e-mail lied almost 50 percent more often than those using pen-and-paper": 

“There is a growing concern in the workplace over e-mail communications, and it comes down to trust,” says Belkin, an assistant professor of management in the College of Business and Economics. “You’re not afforded the luxury of seeing non-verbal and behavioral cues over e-mail. And in an organizational context, that leaves a lot of room for misinterpretation and, as we saw in our study, intentional deception.”

. . .  “It’s not just that e-mailers were more deceptive,” Belkin says. “It’s that the magnitude by which they lied was significantly greater.”

You can read a press release on the study here.

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